I am a new real estate agent and my broker isn’t readily available. A friend of mine is behind on her mortgage 3 months. It is her investment property. She has 2 mortgages on the property, 1 is for 98K the other is for 23K. The house appraised last year for 125K. She just gave me authroity to call the bank on her behalf to negociate a lower amount. Who should I speak to and what are the next steps? How do I get paid is she is in pre-foreclosure?