Where do I complain about a website that misleads you into thinking their complete service was free?

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3 Responses to Where do I complain about a website that misleads you into thinking their complete service was free?

  1. The Better Business Beuro takes complaints, but you need to be very sure that they actually did present false advertising. Many websites, like you wrote, say “free to join” and that is true…they never say it isn’t free to upgrade. Or “free trial”. Also, the customer is responsible to read the fine print in the privacy policy, and also in the terms. There is software you can use to look for undesirable phrases in the fine print if you don’t have time or patience to read every word.

    If you can find evidence that the main intent is to harvest personal information, then you can complain and shut a site down easily, but otherwise I’m afraid it’s a matter of buyer beware.

    http://www.marketingtips.com/sr/t.x/820905
    PIPS: http://pluginprofitsite.com/main-5335
    Free: http://pradeepmv.reseller.hop.clickbank.net/
    New: http://www.Learnonlinebizfree.com
    http://www.100000usd.com/?afid=AF16O4543N
    http://homebasedbizonline.com/pradeepmvpp.html

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  2. You can complain to the Federal Trade Commission.

    Their website says:
    The FTC Act prohibits unfair or deceptive advertising in any medium. That is, advertising must tell the truth and not mislead consumers. A claim can be misleading if relevant information is left out or if the claim implies something that’s not true.
    …..

    The FTC works for the consumer to prevent fraudulent, deceptive and unfair business practices in the marketplace and to provide information to help consumers spot, stop and avoid them. To file a complaint or to get free information on consumer issues, visit http://www.ftc.gov or call toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261. The FTC enters Internet, telemarketing, identity theft and other fraud-related complaints into Consumer Sentinel, a secure, online database available to hundreds of civil and criminal law enforcement agencies in the U.S. and abroad.

    http://www.ftc.gov/bcp/conline/pubs/buspubs/ruleroad.htm

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